Terms and conditions
When accessing this website or purchasing our products, you must agree to the following terms and conditions:
- You will use this site for personal, commercial, or educational purposes only, and keep all information, including shipping location, billing address, and security policy, confidential. You will not share your account with anyone else.
- You understand that some of the products advertised on the website may have harmful side effects and be detrimental to your health.
- You are at least 18 years old (for European customers) or 21 years old (for US customers).
- You will not use this site to cause harm to others and will only use it for commercial purposes.
- You will engage with the site’s operators in a respectful and culturally appropriate manner.
- You are not collaborating with law enforcement or representing any law enforcement organization.
- By agreeing to these terms and conditions, you confirm that you have read and understood them, and will comply with them in all your interactions with this website
ASSURANCE OF QUALITY
At our store, we take quality seriously. Prior to acquiring any products, we subject them to rigorous testing. Our manufacturers guarantee the quality and authenticity of their products, and we ensure that they meet our standards.
If you encounter any issues with the quality of our products, please notify our site administrator immediately by submitting a support ticket with a detailed explanation of the problem and, if necessary, accompanying proof images.
If you have used a product purchased from us and have an allergic reaction to any of its components, please consult with your doctor as we are not qualified to provide medical advice in such cases.
To place an order, make sure to carefully read and follow the ordering instructions provided. Once you’ve placed an order, it will remain inactive until payment is received.
We will begin processing your order within 24 hours of receiving payment.
CANCELLATION OF ORDERS
You may cancel or delete an order at any time, as long as it hasn’t been submitted to us. If the order has already been paid for or activated, you must submit a support ticket through our contact us page to request cancellation.
WRONG PRODUCT ORDERED
If you accidentally order the wrong product and are unable to inform us before the shipment is released, we cannot reship the required products. When the time between placing an order and making payment exceeds one week, you must confirm the availability of the ordered products by submitting a support ticket through our contact us page.
Placing an order locks in the price. If you leave an order unpaid in the system and the current live price changes, you will still be required to pay the original amount quoted in your order.
If you want to order multiple products but the total quantity of each product isn’t enough to qualify for a bulk discount, simply place an order and contact us to negotiate a lower price. Bulk discounts are available within the parameters of our marketing policy.
You can always check the status, contents, and other details of your order in your order history, which is accessible in the My Account section of our site.
ORDER CODES AND TRACKING NUMBERS
The order number and mail tracking code serve different purposes; make sure not to confuse them.
OUR RESHIPPING POLICY
If there are any issues with your order, we have a policy in place to help resolve them. Here are the details of our policy on reshipping orders:
INDIVIDUAL ITEMS RECEIVED IN YOUR PACKAGE
If you receive your order and find that some items are missing, please contact customer service and provide details of the shortage. After an investigation, we will compensate you for any missing items.
If you receive the wrong item in your package, we will reship the correct item at no additional cost to you.
If any items in your package are damaged, please report it to us via a support ticket and provide a photograph of the damaged product, labels, and packaging. After we verify the damage, we will take appropriate action to resolve the issue.
If your package is lost due to an incorrect address provided by you, we will not reship the package.
If you change your address before the scheduled delivery date, we will not reship the package. If you change your address after the scheduled delivery date has passed, we will only reimburse you for 50% of the package’s value unless someone can receive the package at your old address.
Reporting Missing Package:
If your package is missing, you must report it to us 30 days after the scheduled delivery date. You will need to provide us with the package and order ID, as well as a new address for reshipment.
If your package is overdue by more than 30 days, it is considered lost.
If your package is delayed, please contact us no later than the 15th day after the scheduled delivery date.
PACKAGES SEIZED IN TRANSIT
If your package is seized, please submit a support ticket via our contact us page with a scan or photo of the seizure letter.
After the seizure letter has been evaluated, we will reship the package to a new address provided by you. If you refuse to provide a new address, we will reship the package, but we cannot guarantee delivery.
Out of Stock:
If the items that need to be reshipped are out of stock, we will offer you two options: wait for the stock to be replenished or accept a replacement brand or product at the same cost as the original items